At OZSmartBuys we provide you the LOWEST price guarantee & FREE Shipping on all your orders except items more than 5KG. We are also very transparent with your expectations about our shipping times. Check out our timetable below.

Guaranteed Shipping Times Days
Australia & New Zealand 7-15 Days
United Kingdom  12-19 Days
United States 13-20 Days
Asia & Europe 12-22 Days

Please allow between 7-22 days for your order to arrive ( Depends on the type of item you bought) but generally 95% of the orders placed will be delivered earlier or within the time frame. If more than 20 days have passed please email us at to review the status of your order. Refunds will be handled through email if necessary. 

We offer WORLDWIDE FREE SHIPPING on all Items.

Generally smaller items not more than 1KG arrives within 13 Days Max and bigger items arrive within the 18 day timeframe.

Why is it delivered in 3 weeks? - We offer FREE SHIPPING ON ALL OUR ORDERS, Our products are the LOWEST PRICE in the market because we don't mark-up the shipping costs to the product cost.

Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at